Job ID: 286939

Call Center Representative - Central Scheduling

Southfield, Michigan

Regular / Day

We Are Hiring

Rep-Call Center 1 - Central Scheduling 001 - Full-Time, Day - IBM Building - 34028 - Southfield, MI

Work Schedule - Monday through Friday 9:30 to 6pm

Why Join Ascension?

Ascension Michigan is a member of Ascension Health, the largest not-for-profit Catholic Health system in the United States.

Our Mission, Vision and Values: Ascension Michigan, as a Catholic health ministry, is committed to providing spiritually centered, holistic care which sustains and improves the health of individuals in the communities we serve, with special attention to the poor and vulnerable.
 
Our Values: We are called to: Service of the Poor, Reverence, Integrity, Wisdom, Creativity and Dedication
 
Our Vision: Our passion for healing calls us to cultivate trust, advocate wellness, and transform healthcare.
 

What You Will Do

As an Associate with Ascension Michigan, you will have the opportunity to answer incoming calls and performs triage of inquiries.

You will:

  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard.
  • Collects relevant caller data to assist with measurement, tracking and reporting activities.
  • Track inquires, questions and answers and provide resolution.
  • May perform additional clerical duties as assigned.
  • Depending on the program within the Call Center, facilitates the process for SJH community health education-sponsored programs, physician referrals and appointments. Makes appointments for readmission patients, handles phonecalls and triages appropriately, handles codes for all hospitals. Facilitates all outpatient diagnostic scheduling appointments for health system.
  • Integrates customer service evaluation methods into daily work plan in order to use customer feedback to constantly improve individual and departmental performance and increase customer satisfaction.
  • Reviews, routes, and files patient consumer/patient surveys to the manager; provides follow up on all surveys requiring attention.
  • Performs all other duties and projects as assigned.

What You Will Need

Education:

  • High school diploma or equivalent required
     

Work Experience:

  • 3 years of experience in a healthcare field, customer service, telemarketing, or sales
  • Experience in computer software applications (i.e. Windows, Microsoft Word, MS Outlook, email)

Equal Employment Opportunity

Ascension Michigan is an equal opportunity and affirmative action employer. We provide equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, height, weight, genetic information, marital status, amnesty, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. The information requested on this application will not be used for any purpose prohibited by law. If you require assistance or an accommodation to complete this application, please let us know.
 
For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
M/F/Disabled/Vet
 
 
Reasonable Accommodation
Ascension Michigan provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: reasonableaccommodations@stjohn.org. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Ascension Michigan will be reviewed at the e-mail address supplied.
Thank you for considering a career with Ascension Michigan.
 
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

Ascension Michigan participates in the Electronic Employment Verification Program.  Please click the E-Verify link below for more information.

E-Verify (link to E-verify site)