Job ID: 318610

Desktop Support Technician

Chicago, IL, Illinois

Regular / Day

We Are Hiring

Desktop Support Technician - Operations Admin - Full-Time, Days 

Why Join Ascension?

Ascension Technologies is one of the nation’s largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
• Support rapid and effective clinical decision making
• Improve efficiency and care transitions
• Foster information sharing across the continuum of care
• Make knowledge and data actionable, leading to improved patient outcomes

What You Will Do

As an Associate with Ascension Technologies, you will have the opportunity to provide Tier 1 (first call) help desk support to end users.

Responsibilities:

  • Assists end users with troubleshooting and resolving desktop and application-related problems including problems with passwords, printers, email, anti-virus programs and business software.
  • Enters and maintains accurate information and data regarding end user issues within designated tracking system.
  • Determines when it is necessary to forward/assign a problem to the appropriate group and prioritizes accordingly.
  • May review and provide feedback knowledge database to ensure accuracy and up to date information.

What You Will Need

Education:

  • High school diploma or GED required.

 

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
 
 
EEO is the Law Poster Supplement

E-Verify Statement

Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site)